Monday 29 September 2008

I have the T-shirt, in fact I have 3

I have just spent the last three days in the New Forest. When most people say that they mean "I strolled around and looked at the pretty forest". What I mean is that, with a collection of kids, I was IN it. The Dreamwall thing involves doing things that other groups do not. So, I was chest deep in bogs (3 of them), ponds (1) and rivers (1, but for 2 hours). I will never complain again of getting a bit damp playing a round of golf or going to the shops.

The idea is that you take it like a man (pardon the sexist line) with no complaining and whilst doing this different thing you enjoy the camaraderie, help each other and work together. As a leader / grown-up (little they know) this rule applies doubly to me, so, as the freezing water passed my waist and I really really wanted to shout something a little bit like "My word this is chilly", I have to smile at the boys as if this all perfectly normal and there is nothing to worry about. I really enjoyed the whole thing and the "all in together" approach is infectious. As for the T-shirts, I now have 3, all bog stained, Dreamwall badged leader T-shirts. It is like being back at school or Uni and having the first team shirt!

The photo is as we dropped the 6 lads back in Portsmouth centre yesterday evening. I spent a couple of days with these boys, aged 12-15, with the group being drawn from Portsmouth's preventing youth offending programme. This means that they have found themselves in bother a few times with the local constabulary. Before meeting them I was not sure what to expect. Some things fitted my, and I suspect many of your, stereotypes. The lads all have hoodies, they all smoke and they can all perfect the sullen, teenage gang member look and swagger. If you walked down a road and saw a few of them on a corner most would swap sides of the street. The stories they tell are of their dad who is in prison for armed robbery, their brother in prison for armed robbery, being under ASBOs, being permanently excluded from school, how many coppers chased them.

The bit that I found more surprising was what I found out when I talked to them one-on-one. The excluded lad really, really wants to get back to school. He has had anger management issues and, if I had his family past, I would too. Now he thinks he is through the worst and needs to prove he can attend half a day a week before they let him back to full school; it is going to take months before he gets back and I do not quite know why. He does not want a life of crime, he wants to get a handful of GCSEs, including maths because he knows he needs it, and move on with a better start to his life. Two other lads are doing their exams this year but also with a vocational module doing car mechanic apprenticeships. They want to get some exams and then get a job working on cars. Now I can talk spanners and oily stuff with the best of them, so that and racing cars went down well; we found some common ground. Again, this was not a couple of kids lacking ambition or thinking the world owed them something they could just take.

A few stereotypes that were painfully evident were around the environment in which, in the main, these kids existed. I do not think one of these was from a two parent, still together family. That is not to say they were ill looked after in any way because of that, nor that single parents cannot bring up a child better, it is an observation. More significantly perhaps was the attention they did (or indeed did not) get at home. The prevalence of unemployment at home. The lack of role models for them at home. The lack of ambition that was held for them at home. You should be getting a theme here... This environment converts itself into a lack of perspective on life options and a lack of aspiration. Notwithstanding this, almost all of them wanted to work harder, wanted to move on, and were not making a choice around a life of glamorous crime. They had fallen into the situation they were in, lacked some self-discipline and were easily led astray given the few boundaries established for them.

Now that seems a bit depressing. What was uplifting was seeing these kids from different gangs, who would most often fight each other rather than so much as grunt at one another, work together and laugh together over the weekend. They were just kids, they made silly jokes, they put on silly voices, they impersonated their favourite TV shows and all copied each other. So, the weekends do make a difference and, for a moment, strip away the hard guy facade and bring out the kid just like any other. The moral is you can take the kid out of Portsmouth and you can even take Portsmouth out of the kid.

When we dropped them off they were singing in the bus. Five minutes later, as they dispersed, they aged before my eyes. The slouches came back, the cigarettes were out, the sullen and mean looks were back. I watched passers-by step around them. The mask was back on and I wondered whether we had changed things at all.

Tuesday 23 September 2008

It never rains, it pours

A short update as things seem to have picked-up steam. The strategic direction seems fairly well set now and we are committing this to a document that makes sense to people beyond Jonathan and me; this will involve some creative graphics and clever words...

We are also getting heavily into sourcing funding and helping Brett to rev-up his applications. This is manna from heaven for those of us who find themselves writing proposals for a living so we are trying hard to put ourselves in the shoes of a public sector body and address their needs and emotions rather than those we have. Jonathan and I are having some "creative differences" as we do this; there is an issue with putting two PwC partners in one place in that we both think we have licence to do it our way. My consultative working skills are coming on, slowly. After "creative differences" through to 9pm last night we resolved them by going out for dinner and then having a few more drinks when we got back to our cave. A slight aside... the flat is in a basement and the sitting room has no windows so is somewhat cave-like. We worked from there yesterday and were going a little mad by the end of the day.

Most interestingly, there is a very short notice opportunity to secure £200k of funding (dreamwall turns over £200k per annum currently so this is step-change stuff) to deliver just the sort of wider range of services from a new, Southampton based hub that our strategy envisages. This could be great, if only we can win it and then figure out how we deliver it. No problem there then.

Final anecdote is on communication and the use of language. At the office we talk IRRs, cash flow, ebitda, acquisitions and a lot of other impenetrable lingo. In my new world I have dropped all of that and can now string together fantastic new phrases with little meaning (what's new?) involving words like outcomes, partnerships, neighbourhood agenda, community asset transfers, cross-agency working, intervention and so on. Let me give you an example... "I think we can reduce the need for intervention and improve outcomes if we establish greater cross-agency partnerships and, by implementing some community asset transfers, we will nail the neighbourhood agenda". Brilliant. Two worlds, two languages and two quite different ways of working. Am loving this and learning lots, not just the facts, but the different influencing techniques and forming of coalitions.

Monday 22 September 2008

And now for something completely different


This weekend was the Britcar 24 hour race at Silverstone. When I started racing with a friend last year we were working towards a 24 hour race and this is the largest one we run in the UK so it was our goal for year 2; the clash with RLP was unforeseen but has worked out fine as I am away on residentials with the Dreamwall gang for the next couple of weekends.
With 3 other guys driving, a team of gifted mechanics and a quality support team we managed to come 2nd in class (by 24 measly seconds from first place) and 17th out of 50 whilst racing in the most modestly powered of the classes. We did all this in a Lotus Elise, not renowned as the world's most reliable of cars. There was a Lotus support race at the meeting and all the drivers kept coming up to us with looks of awe (or incredulity) that we would attempt something so doomed to failure. This kind of doubt in the inate ability of our team, Chimp Tune Racing, and professional crew and drivers just goaded us on. The car was more or less standard other than big brakes, beefier suspension and uprated cooling and lights, so a big tick in the box for British engineering. As ever, we should have won and spent over half the race leading our class. A couple of electrical glitches cost us an hour and a half and then it came down to 24 seconds.
Highlights were driving through the night with more illumination than the Blackpool tower coming from the car (there is none on the track itself). To avoid being blinded and frightened by faster cars howling past at 50mph faster than we could manage we taped over the mirror, held our racing line and trusted in their judgement to get past. The best lines I heard over the radio from our manager on the pit wall were "James, you just did your best time and I can confirm you are now leading class"... this was about 11.30pm on Saturday night. When I got back in at 6am we were back a place but I had the same immortal lines a few minutes later when our competition had to pit. Now exhausted. The picture is Richard, the Chimp of Chimptune Racing himself, driving the car over the line after 24 hours. The chequered flag is at the top of the shot.
One further thought to bring us back to earth. There was a very large crash at the start and Andy Neate is critical in hospital. We all hope he gets better as soon as possible.

Friday 19 September 2008

We can see a plan coming together

This has been a weird week to be out of the office and away from the financial metropolis. Within a week we have misplaced the long established names of Lehmans, Merrill Lynch, Halifax and Bank of Scotland. To lose one famous institution is unlucky, two careless, but losing this many is the beginning of a meltdown. Am awaiting call from HM Treasury to be asked how to fix it...

Down in Portsmouth we have been working with Dreamwall to put some flesh on the strategy. We have spent some time understanding what the team really wants to achieve as well as what motivates them and have overlaid this on a wide range of options for taking Dremwall forward. This is now coming together; I will spell it out in a bit more detail next week when we have it down on paper. I have rather rashly got involved in some financial modelling of various options. Needless to say, I do not think any of my team back in the office need to worry about me doing them out of a job.

Next weekend I am out on one of the Dreamwall residentials. This involves spending a couple of nights under canvas in the New Forest with 12 kids from Portsmouth's programme to reduce youth offending. The aim of these events is to develop a sense of teamwork, of setting boundaries and developing a sense of self-worth. The amusing element is that I will be doing things like walking up a river in chest high water at 10pm at night. This is undoubtedly fun for the kids (who do not feel the cold) but will be "interesting" for one is more used to a cossetted lifestyle. Is this what they call "getting down with the kids"?

I met some more of those rare altruistic people this week. My favourite was a landscaping and grounds maintenance business run by the Shaw Trust. They run a commercial organisation, the fantastic quirk being that they employ mostly mentally or physically disabled people. They do this with full employment terms with wages/packages above industry norms. Their staff are regarded as more committed than most, highly trained and very reliable. The profits from the business support a plant nursery in the grounds of a hospital which acts as their hub and a therapeutic facility for the hospital. This is real social enterprise. I stood with them wondering why this could not be done elsewhere and, surprisingly, wondering how easy it would be for me to set one up.

It was a shorter week this week as, through a quirk of timing, I am having a sublime to ridiculous moment. This will come clear on the next post...

Friday 12 September 2008

Oh yes, and a new qualification


I smiled inwardly as I received my most recent qualification and, for all to see, here it is. I spent 3 hours last night on this with 23 others from Portsmouth. Interesting observation of the day... 20 women and 4 men.

End of week one and culture shock

As I walked into this week I imagined I knew how the world worked. I read the papers, I know about the bad things that happen in this country I call home. None of the facts have changed, but when this has been put into words by people I have spoken to it is so much more real. The story of the father who raped his daughter, the girls whose ambition at 15 is to have a baby as it will be someone to love them, the mother who considered drowning her kids, the lads who go to prison as it is the only place they feel safe, the young boy who thinks his pimp is looking out for him. It goes on and it does not get any happier in terms of what it says about the human condition. This is not some third world country terrorised by a despotic unelected leader (there is a Gordon Brown gag in there somewhere, but it is not the time), this is the sunny south coast of England where we holiday, moor our boats and send our parents to retire. This is little England and I am feeling rather less smug tonight than I was 7 days ago.

Amidst this doom and gloom there are rays of light. Of those who call what I just described as normality, many have a sense of humour that amazes me. I am also amazed by those who work or volunteer in this space. I have met many who do what they do for love and for duty, but certainly not for money. It is those that give of their time and energy above and beyond what almost anyone, me included, would think of as generous that stick in my mind. The head teacher who turned around a failing school, the woman who acts as an advocate for kids in care, the trustee of several local charities and the builder who ploughs his own money into community facilities; all are heroes who have made me look harder at myself in the mirror each morning since.

This week has been a whistle stop tour of many agencies, quangos and volunteer organisations. I have been in hospitals, prison, care homes, advice centres. I have also spent much of my time with Dreamwall, Brett and Natasha. Jonathan and I are working with them to establish how we can help best now that we know something of the landscape. This is not easy and I am staggered at the complexity of the public and third sectors. There are so many bodies who run into each other at all levels, every one with a different agenda. Policy changes with the wind or the latest tabloid headline and this means the rules of game forever move. That is no backdrop to deliver lasting care. However, despite that doom and gloom, it is the backdrop we are working with and so we are now getting our heads down to see what we can do.

Friday 5 September 2008

Foundations built and now off into the field (literally)

The last several days have seen a lot of fun, challenges and emotional learning. I am now exhausted, but feeling very calm, much more so than were it the end of a week in the office. Our 4 hosts, Brett (lucky chap who gets me - I will profile him in a future blog if he's agreeable), Tracy, Joy and Ian have been fantastic since arriving a couple of days ago. I was in awe of the things they had done and the passion they carried inside them. They rather rashly hope to learn from us, so no pressure then...

To help put a few names and faces to the gang of 9, here they are. From left to right: Oriana, Jonathan (my other half at Dreamwall), Charles, Linda, me, Andy, Geoff, Richard and Melanie (aka Camilla). Bear with me on the poor photos as they are from the mobile.

We spent a lot of time sharing our hopes and fears and setting some ground rules within our team of Brett, Jonathan and me (actually, I think someone has been missing from this session and that is Tash, Brett's wife; this is a team of 4). These rules involve straight talking, remembering to do "that soft stuff" (spot the unreconstructed blokes), me stopping those two having it all sorted by the first afternoon, Jonathan leading us in morning meditation etc... Not all of these are entirely true. I am sharing a flat with Jonathan, something that might come as a rude awakening to both of us.

Day 1 on-site is Monday and our task for the day is for us to arrange an off-site for next weekend and to do all the planning, calling of families and general graft. If we forget anything there will be a bus load of kids looking at Jonathan and me in an unimpressed manner. This involves camping and walking through rivers, leading the kids and living the Dreamwall bubble (a "Brettism") - the weather forecast looks less than promising. Our shared plan is to go for full and fast immersion, seeing what Dreamwall does at first hand, and also meeting the stakeholder groups and funders and grasping the vision. Oh yes, and I am going to prison...

Monday 1 September 2008

The team's all here

Day 1 of the foundation week. This week is about setting us up for the whole programme, giving me some tools, some ideas, some food for thought. The 9 of us who are on the PwC team arrived from various corners of the UK, all with different backgrounds, ideas and objectives. Everyone seemed a little apprehensive, not knowing what to expect. We all tried to make light hearted comments as we had coffee. Being no Jack Dee myself, this clearly means sounding like a bit of a muppet. So far so normal.

Over the rest of week we explore some ideas around social responsibility and meet some inspirational leaders from many "third sector" organisations. Most exciting of all, the leaders of the charities we are working with arrive on Wednesday to spend the rest of the week with us.

A short post, but anecdote of the day.... Many of us have been taught some relaxation tools to help cope with stress. Today we had a session on leadership under stress. We then spent an hour or two learning some Buddhist meditation techniques from Michael who spent the first 30 years of his working life in Buddhist retreats (sorry Michael, I paraphrase). Not bad for a firm of accountants and now no mountain is too high!